Policies

Booking & Confirmation

Appointments are booked online through our scheduling system, separately for each location. Once you book, you’ll receive a confirmation message — your appointment must be confirmed at least 6 hours before your scheduled time, or it will be automatically canceled.

Cancellations & No-Shows

  • Canceled less than 12 hours before your appointment: 50% of the service price.
  • No-show: 100% of the service price.
  • Canceled more than 12 hours before, or arrived on time: no fee. Nothing is charged.

The fee exists because a reserved slot is a slot we turned away from someone else. Cancel with enough notice and you’ll never see one.

Running Late

Life happens, so we hold a 10-minute grace period for every appointment. Arrive within those 10 minutes and we’ll take you as scheduled.

If you’re more than 10 minutes late, we can no longer guarantee your full service. We’ll do one of two things:

  • Take you as a walk-in, if there’s an opening — you may need to wait, and your service may be shortened; or
  • If you’d rather not wait, the appointment is recorded as a no-show and the no-show fee applies.

How to Cancel or Reschedule

Any of these work — just do it before the 12-hour mark:

Walk-Ins

We welcome walk-ins for services that can be completed in about 20 minutes:

Brazilian Wax · Bikini Wax · Deep Bikini · Underarms · Eyebrow Wax · Upper Lip · Chin · Sideburns · Half Arms · Lower Legs

By appointment only

Threading, Sugaring, all men’s intimate waxing — Manzilian, Bikini Line, Deep Bikini and Buttocks — and all facial treatments cannot be taken as walk-ins. These services are performed by specific members of our team, so booking ahead is what makes sure you’re scheduled with an esthetician who offers them — and that we have the time set aside to do it properly.

Last call for walk-ins:
Monday to Friday — 6:30 PM
Saturday — 4:30 PM
Sunday — closed

Want to combine more than one service? Call us at (980) 339-5983 or message us on WhatsApp at (704) 780-5747 so we can check availability before you come in.

Facials — Deposits & Rescheduling

Facials follow a 24-hour window — not the 12-hour window that applies to waxing.

  • A 50% deposit is required to book any facial treatment.
  • Canceled at least 24 hours in advance: your deposit isn’t lost. We hold it as credit toward your next facial.
  • Canceled less than 24 hours in advance: the deposit is kept as the cancellation fee.
  • Rescheduled: your deposit carries over. After the third reschedule, a new deposit is required.
  • No-show: 100% of the booked service.

Facials are booked by appointment only and cannot be taken as walk-ins.

Children & Minors

Children are not allowed in treatment rooms. Our rooms contain hot wax and equipment that aren’t safe around kids, and we can’t supervise a child while performing a service.

Waxing for clients under 18: a parent or legal guardian must be present at the salon and sign a consent form before the service begins.

Facials for clients under 18: a parent or legal guardian must sign a waiver before the service.

For all facials — regardless of age — no one other than the client is permitted in the treatment room, including parents and guardians. This keeps the treatment quiet and undisturbed, which is part of what makes it work.

Before Your Appointment

A little prep makes a big difference in how your wax turns out and how it feels. Hair length, exfoliation, and a few medications and skincare ingredients all matter — we’ve put the full list together for you.

Read our Before and After Waxing Care guide →

Products

All retail products are final sale. We’re not able to accept returns or issue refunds on products once they’ve left the salon — that’s a hygiene standard for skincare and body care, not a preference.

Not sure which product is right for you? Ask your esthetician before you buy. We’d much rather help you pick the right one than have you end up with something that doesn’t suit your skin.

Client Conduct and Staff Safety

Every service at Sweet Honey is a professional treatment, and our estheticians are entitled to a respectful environment — particularly during intimate services such as the Manzilian or any treatment involving the genital area.

Suggestive comments, inappropriate language, or any behavior that makes your esthetician uncomfortable will end the service immediately. The full price of the booked service remains due, and we will ask you to leave the salon.

Depending on the circumstances, we may involve local law enforcement and decline any future bookings.

This policy protects our team and every client who walks through our door. It applies to all clients, all services, and both locations.

Questions?

Call us at (980) 339-5983, message us on WhatsApp at (704) 780-5747, or email info@sweethoneybrazilianwax.com. We’d much rather answer a question up front than sort something out afterward.

These policies apply to both our Matthews and South End locations. Last updated: September 2026.